Return and Refund Policy

At Mila Explores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund, exchange, warranty, and return guidelines below. Please note, we only offer Cash on Delivery (COD) as a payment method.

1. Return Policy

  • Eligibility for Return: We accept returns for defective or damaged products within 3 days from the delivery date. To initiate a return, you must contact our customer support team within this time frame.
  • Condition for Return: The product must be unused, in its original packaging, and in a sellable condition. Products that have been used, altered, or damaged by the customer are not eligible for return.

2. Refund Policy

  • Refund Method: Since we only offer Cash on Delivery (COD) as a payment method, refunds will be processed in cash and delivered to the customer in accordance with our return process.
  • Refund Processing Time: Once we receive the returned product and confirm it meets our return guidelines, we will process your refund. The refund may take up to 7 business days to be completed.

3. Exchange Policy

  • Exchanges: We do not offer direct exchanges. If you wish to exchange a product, you will need to return the item and place a new order for the desired product. The return and refund process will follow the guidelines stated above.

4. Warranty

  • Product Warranty: Certain products may come with a manufacturer’s warranty. If your product is covered under warranty, please refer to the manufacturer’s warranty terms. We are not responsible for warranty claims, but we can assist in connecting you with the manufacturer for support.

5. How to Return a Product

  • Contact Us: To initiate a return, please contact our customer support team within 3 days of receiving your order. Provide details about the product, your order number, and the reason for the return.
  • Return Process: Once your return is confirmed, our team will guide you on the return shipping process. Please note that the customer is responsible for return shipping costs unless the product is defective or damaged upon delivery.

6. Non-returnable Items

  • Items Not Eligible for Return: Products that are not defective or damaged upon delivery, products that have been opened or used, and any custom-made or personalized items are not eligible for return.

7. Contact Us
If you have any questions regarding our Refund/Return Policy, or if you need assistance with a return or refund, please contact our customer support team via email or phone.