Shipping Policy

At Mila Explores, we are committed to providing a smooth and efficient shopping experience for all our customers worldwide. Please read the details of our shipping policy below.

1. Shipping Costs

  • Shipping Fees: Shipping costs are calculated at checkout based on your location and the size/weight of the items in your order. The exact shipping fee will be displayed before you complete your purchase.
  • Free Shipping: We occasionally offer promotions for free shipping. Please check our website or contact customer support for current offers.

2. Delivery Times

  • Delivery Timeframe: Once your order is processed, delivery is typically expected within 5 to 7 business days for most locations worldwide.
  • Processing Time: Orders are generally processed and shipped within 1 to 2 business days after confirmation of your order.
  • International Shipping: We currently offer shipping to multiple countries worldwide. Delivery times may vary depending on the destination.

3. Shipping Handling Procedures

  • Order Confirmation: After you place your order, you will receive an order confirmation email with details of your purchase.
  • Shipping Confirmation: Once your order has been shipped, we will send you a shipping confirmation email with tracking details (if available).
  • Shipping Delays: Occasionally, shipping delays may occur due to unforeseen circumstances such as customs processing, high demand, or adverse weather conditions. We will notify you if there are significant delays beyond our control.

4. Payment Method
Please note that we only accept Cash on Delivery (COD) as a payment method. We do not offer other payment options like credit cards, debit cards, or digital wallets. Payment will be collected when the delivery is made to your provided shipping address.

5. Address Accuracy

  • Correct Address: Please ensure the shipping address provided during checkout is accurate and complete. Mila Explores is not responsible for delays or issues caused by incorrect address details provided by the customer.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to collect the order, additional charges may apply for re-shipping.

6. Customs and Duties

  • For international orders, customs fees, taxes, or import duties may be applicable in the destination country. These charges are the responsibility of the customer. Mila Explores has no control over these fees, and they are not included in the cost of shipping.

7. Contact Us
If you have any questions about our shipping policy, or need assistance with tracking or delivery inquiries, please contact our customer support team via email or phone.